Last updated: 23 May 2026 · GDPR & CCPA compliant
1. Data We Collect
We collect: (a) Account data — name, email, date of birth, country; (b) Identity documents for KYC — passport, national ID, selfie; (c) Transaction data — deposit and withdrawal history, amounts, wallet addresses; (d) Game data — bet history, game results, session duration; (e) Technical data — IP address, device type, browser, operating system; (f) Communication data — support tickets, emails.
2. How We Use Your Data
We use your data to: provide and improve our Services; verify your identity and age (KYC/AML); process deposits and withdrawals; detect and prevent fraud; comply with legal and regulatory obligations; communicate with you about your account and promotions; enforce our Terms and Conditions.
3. Legal Basis for Processing
We process your data on the following legal bases: Contract performance (account management, payments); Legal obligation (KYC/AML compliance); Legitimate interests (fraud prevention, security); Consent (marketing communications, where required).
4. Data Sharing
We share your data with: payment processors (NOWPayments, Razorpay, Xendit) to process transactions; KYC providers (Sumsub) for identity verification; regulators and law enforcement when legally required; cloud service providers who process data on our behalf under GDPR-compliant DPAs. We do not sell your personal data.
5. Data Retention
We retain your data for: account data — 7 years after account closure (AML requirements); transaction records — 7 years; KYC documents — 5 years after account closure; game logs — 3 years; marketing data — until you unsubscribe or 2 years of inactivity.
6. Your Rights
You have the right to: access your personal data; correct inaccurate data; request deletion (where legally permitted); restrict processing; data portability; object to processing; withdraw consent; lodge a complaint with your local data protection authority. Submit requests to privacy@promatka.com.
7. Security
We use industry-standard security: AES-256 encryption for data at rest; TLS 1.3 for data in transit; bcrypt password hashing; two-factor authentication; regular penetration testing; SOC 2-compliant infrastructure.
8. Cookies
We use essential cookies (required for login and session management) and analytics cookies (to understand how you use our site). You can manage cookie preferences in your browser settings.
9. International Transfers
Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers from the EEA.
10. Contact
For privacy-related queries, contact our Data Protection Officer at privacy@promatka.com or write to Pro Matka Ltd, Anjouan, Comoros.